The Problem

The Dispatch Board is a critical tool for operations teams to assign, track, and manage jobs in real-time. The legacy board, while functional, suffered from performance issues, limited flexibility, and a dated user experience. My redesign focused on modernizing the interface, improving performance, and introducing new features to empower dispatchers with greater efficiency and control. The ServiceTitan dispatch board helps today’s home and commercial service companies optimize technician tracking—so everyone stays on time.

Dispatcher Persona: I am a dispatcher managing multiple job updates and technician statuses. I am trying to stay on top of real-time updates, but the information is fragmented across different parts of the interface, making it difficult to focus on high-priority tasks.

What does success look like?

• Increased dispatcher efficiency in tracking and acting on job updates.

• Reduction in the time taken to identify and respond to critical job events.

• Higher engagement with notifications and messaging within the Activity Feed.